To report a problem with an App,

1. Go to the main menu
2. Tap Play Store
3. Tap Downloads
4. Tap and Hold the App you have the issue with
5. Tap Details
6. Scroll down the page until you see About the Developer and Market content
7. You can now either email the developer about your issue or Flag as inappropriate to Google Play.

To copy numbers from SIM to phone,

1. Tap Dialer
2. Tap Contacts
3. Press the Menu key
4. Tap Import/Export
5. Tap either Import from SIM card or Export to SIM card
6. Tap the contacts you wish to Copy or tap Select all.
7. Tap Import.

To check that your data connection is switched off whilst your aboard,

1. Tap the Menu icon
2. Tap Settings
3. Tap Wireless & networks
4. Tap Mobile networks
5. Check that Data roaming does not have a tick next to it, if it has a tick, tap it to remove.

To switch on your data connection whilst aboard,

1. Tap the Menu icon
2. Tap Settings
3. Tap Wireless & networks
4. Tap Mobile networks
5. Tap Data roaming
6. Tap OK to the message Allow data roaming? You may incur significant roaming charges!
7. A tick will now appear next to this option.

You'll need to setup/sign in to a Googlemail account to be able to use the Market Place Store to download Apps.

1. Tap Menu icon 
2. Tap Market
3. Tap Next on the Set up your Google account page

To setup a new account,

4. Tap Create
5. Tap the First name text box and enter your first name
6. Tap the Last name text box and enter your last name
7. Tap the Username text box and enter a username that will then become your e-mail address
8. Tap Return twice
9. Tap Next
10. The phone will now connect to the network to see if the emial address is OK
11. Tap the Type a password text box and enter a password for your account
12. Tap the Confirm password text box and re-enter the password for your account
13. Tap Return twice
14. Tap Next
15. Tap the Security question drop down box and tap a question
16. Tap the Answer text box and enter your answer
17. Tap the Secondary Email text box and enter an other e-mail address that is yours
18. Tap Return twice
19. Tap Create
20. Tap I agree, Next to the Google Terms of Service
21. The phone will now communicate with the google servers and setup the account (this could take up to 5 minutes)
22. Tap the text box and enter the characters that apear in the box above
23. Tap Next
24. Tap Accept to the Android Market Terms of Service
25. Your account will now be active.

To sign into you account,

1. Tap Sign in
2. Tap the Username text box and enter your account username
3. Tap the Password text box and enter your account password
4. Tap Return
5. Tap Sign in
6. The phone will now communicate with the google servers and setup the account (this could take up to 5 minutes)
7. Tap Accept to the Android Market Terms of Service
8. Your account will now be active.

Firstly you'll need to set up your location sources,

1. Tap the Menu icon
2. Tap Settings
3. Tap Location & security
4. Tap Use GPS satellites

Your phone has more ways to find your location quicker than just using GPS alone.

These extra location finders can drain your battery quicker than just using GPS on its own and could also lead to Data usage charges.

To activate these extra location finders,

5. To use the mobile network and Wi-Fi to find your location, tap Use wireless networks, then tap Agree to the Location consent message, Allow Google's location service to collect anonymous location data. Collections will occur even when no applications are running. A tick will now be next to this option.

Checking GPS is working

1. Tap the Menu icon
2. Tap Maps
3. If your GPS is working correctly you should now see a satellite dish icon in the top right hand corner of the screen, next to your network connection icon.

If you're finding it hard to get a signal you may want to try the following,

• If you're indoors, go outdoors
• If you're outdoors, move to a more open space
• Check that your hand does not cover the GPS antenna of your phone (most phone manuals will tell you where this is)
• Bad weather conditions can affect the signal strength
• Some vehicles have tinted windows, which may block the satellite signals.

Some general tips to help take better pictures are,

1. The steadier your phone is when taking the picture the better the shot is likely to be, so where possible, rest yourself or the camera on or against something that won’t move.
2. Take care not to move the phone too soon after you believe the picture has been taken, as there can be a delay between when you press the button and when the shot is taken.
3. If your phone doesn’t have a built-in flash or light, add additional lighting where you can or outside in natural daylight where appropriate.

Please Note: The numbers of colours a phones screen can display can vary between 16 thousand to 16 million. So you won't see how good or bad your pictures are until you have transferred them to a PC or have had them printed.

There are three places to find the IMEI number.

1. On the box the phone came in.
2. Underneath the battery in the phone.
3. Tap Dialer and dial *#06#

To clear the cache,

To clear the cache,

1. Press the Menu icon
2. Tap Internet
3. Press the Menu key
4. Tap More
5. Tap Settings
6. Highlight Clear history and Tap
7. Tap OK to the warning The browser navigation history will be cleared.
   

To clear the cache,

1. Press the Menu icon
2. Tap Internet
3. Press the Menu key
4. Tap More
5. Tap Settings
6. Highlight Clear cache and Tap
7. Tap OK to the warning The cache will be cleared.
   

If you find that you’ve used up the memory in the phone then you can add more memory by purchasing a memory card.  Memory cards vary in shape and memory size so please check the phone’s user guide before purchasing one.  There may be limits to the amount of memory you can add and you’ll need to make sure you order the right type. 

You can purchase memory cards from our Online accessories store.

* Before formating your memory card,  backup anything you have stored on the card using the PC Suite software that came with the phone. This software can also be downloaded from the Samsung Website *

To format the memory card,

1. Press the Menu icon
2. Tap Settings
3. Tap SD card and phone storage
4. In the SD card area tap Unmount SD card
5. Format SD card will now be lit, Tap
6. Tap Format SD card
7. Tap Erase everything

To enter or change the message centre number,

1. Tap Messaging
2. Press the Menu key
3. Tap Settings
4. Tap Message Centre
5. Enter either,

• Pay Monthly: +447802000332
• Pay & Go: +447802092035

6. Tap OK

To turn off/on the predictive text,

1. Press the Menu icon
2. Tap Settings
3. Tap Language and keyboard
4. Tap Samsung keypad
5. Tap the Tick (to add or remove it) next to XT9.

To send a Text message,

1. Tap Messaging
2. Tap New message.
3. Tap the To text box to insert the contact / mobile number
4. Tap the Tap to compose text box to insert your text
5. Tap Send to send.

To send a Picture message,

1. Tap Gallery
2. Tap the picture you wish to send
3. Press the Menu key and tap Share
4. Tap Messaging
5. Tap the To text box to insert the contact / mobile number
6. Tap the Tap to compose text box to insert your text
7. Tap Send to send.

Your message can't be saved as a draft unless it is unable to be sent by the network e.g that you are out of network coverage.

To forward a message,

1. Tap and hold the message you wish to forward
2. Tap View thread
3. Tap and hold the part of the message you wish to forward and tap Forward
4. Tap the To text box to insert the contact / mobile number
5. Tap Send to send.

To delete a part of a message thread,

1. Tap and hold the message you wish to delete part of
2. Tap View thread
3. Tap and hold the part of the message you wish to delete and tap Delete message 
4. Tap OK to delete.

To change to manual/automatic network selection,

1. Press the Menu icon
2. Tap Settings
3. Tap Wireless and networks
4. Tap Mobile netowrks
5. Tap Network operators
6. The phone will now search for all available networks in your area
7. Tap your required network.

Flight mode enables you to switch off the phone part of the mobile.

When in Flight mode you can not make and receive calls, but you can continue using other parts of the phone like the camera, music player etc.

To switch Flight mode on,

1. Press the Menu icon
2. Tap Settings
3. Tap Wireless and networks
4. Tap Airplane mode (a green tick will appear next to the option and the signal bar will now include a airplane icon)

To switch Flight mode off,

1. Press the Menu icon
2. Tap Settings
3. Tap Wireless & networks
4. Tap Airplane mode (the green tick will disappear next to the option and if you have a SIM PIN you may be asked to enter it)

To change the PIN number on your phone,

1. Press the Menu icon
2. Tap Settings
3. Tap Location and Security
4. Highlight Set up SIM card lock and Tap
5. Tap Change SIM PIN
6. Tap the text box to enter your Old PIN and then tap Done, then OK
7. Tap the text box to enter your New PIN and then tap Done, then OK
8. Tap the text box to re-enter your New PIN and then tap Done, then OK.

Press the volume up/down buttton on the left hand side of the phone, when on the standby screen.

To find the software version of your phone.

1. Tap Dialer
2. Dial *#1234#
3. Press the Return key to exit the screen.

To find where to enter the Voicemail number your phone,

1. Press the Menu icon
2. Tap Settings
3. Tap Call settings
4. Tap Voicemail number
5. Tap the text box to enter 901 then tap Done, then OK.

To add a Wi-Fi connection,

1. Tap Menu (middle soft key)
2. Tap Settings
3. Tap Wireless and networks
4. Tap Wi-Fi settings
5. Tap Wi-Fi so a tick appears next to it
6. Tap the network you wish to connect to
7. Tap Connect.

To remove a Wi-Fi connection,

1. Tap Menu (middle soft key)
2. Tap Settings
3. Tap Wireless and networks
4. Tap Wi-Fi settings
5. Tap Wi-Fi so a tick appears next to it
6. Tap the network you wish to remove
7. Tap Forget.